Senior Associate

We are seeking a detail-oriented and performance-driven E-Commerce Operations Associate to manage end-to-end marketplace operations. The role primarily focuses on stock fulfillment, open purchase order monitoring, listing management, fill-rate optimization, inventory coordination, and receivables compliance. The candidate will play a key role in ensuring seamless operational execution while driving efficiency and customer satisfaction across e-commerce channels.

Key Responsibilities
1. Inventory & Stock Fulfillment Management
•Ensure timely fulfillment of stocks to partner fulfillment centers and other e-commerce warehouses.
•Monitor inventory levels and maintain optimum stock availability to prevent stock-outs.
•Assess and track Open Purchase Orders (OPOs) and coordinate with supply chain teams for timely closures.
•Maintain and improve marketplace Fill Rate in line with business targets.

2. Operations & Listing Management
•Create, update, and optimize new product listings on partner channels.
•Ensure listings are accurate with correct product descriptions, images, keywords, and compliance requirements.
•Track listing health, suppression issues, and resolve catalog errors.
•Monitor Buy Box performance and content quality metrics.

3. Inventory Coordination and Management
•Coordinate with partners for inventory reconciliation and stock planning.
•Oversee product optimization activities like Image updates and A+ content coordination.
•Ensure timely replenishment planning based on sales trends and forecast

4. Sales Policies & E-commerce Compliance
•Formulate and implement effective sales policies and SOPs specific to e-commerce customers.
•Align pricing, discounting, and promotional structures as per marketplace strategy.
•Ensure compliance with policies and company guidelines.

5. Receivables & Financial Compliance
•Monitor receivables and ensure collections are in accordance with company policy.
•Coordinate with finance teams for reconciliation of payments, claims, and deductions.
•Track chargebacks, shortages, and dispute resolution.

6. Reporting & Performance Tracking
•Prepare regular MIS reports on sales, inventory, fill rate, OPO status, and receivables.
•Analyze operational metrics and recommend corrective actions to improve performance.
•Support forecasting and sales planning initiatives.

Key Performance Indicators (KPIs)
•Fill Rate Achievement
•Inventory Turnover & Stock Availability
•Open PO Closure Rate
•Listing Health Score
•Sales Growth & Conversion Rate
•Receivables Aging Compliance
•Reduction in Chargebacks & Claims