Manager-ECOM Receivable

Operations& Functional Leadership

‣End to End reconciliations and resolution process-identify, investigate, Validate and clear outstanding receivable management of balances, claims and disputes.

‣ Driving the Balane Sheet hygiene, Finacinal discipline, enhancing vendor satisfaction through structured claim processing and root cause elimination in E Commerce environment.

‣Lead analysis of open transactions GRN, VCW, aged receivables, debit memos and unmatched invoices for quicker reconciliation and resolutions

‣Working in collaboration with business team both external and internal such as invoice processing team, vendor managers, KAM through structured negotiation and settlements.

 ‣Regular reconciliation and proactive approach for closures.

‣Claim closure % with agreed TAT, Reconciliation score cards, reduction aged outstanding , GRN etc

‣Responsible for leading and guiding the team for deliverables.

‣Quit claim settlements.

Process governance and controls

‣Implement robust reconciliation governance framework complying with accounting policies, controls and audit requirements.

‣Standardize document process and align with business team on Terms of Trade and Agreements.

‣Coordinate with legal and compliance team

Stakeholder Management

‣Liase closely with category and business operations to resolve upstream issues leading claim pricing, monitoring, GR/IR issues or service deliverable gaps

‣Timely engagement with vendor reconciliation team for statements, claim validations, dispute management, RTV-QDN issues efficiently

‣Coordination support across business teams

Team Management& Capability Building

 ‣lead and manage team for appropriate claim resolutions and receivable integrity

 ‣Sop’s, performance metrics for productive capabilities.

 ‣Drive culture of ownership, accountability and service orientation

Reporting& Transformation

‣ Monthly dashboard on reconciliation status, risk exposure and resolution TAT’s

‣ Identify process gaps and drive automation to avoid recurrence.

‣Partner with digital, business and IT team do develop and integrate tools, dispute tracking systems, and process optimization