Key Account Manager - E Comm (Beauty & Personal care)

Key Account Manager – E-commerce

Role Overview

We are seeking a dynamic and results-driven Key Account Manager (KAM) to manage our business across leading E-commerce and Q-commerce platforms. The role involves driving topline and bottomline growth, ensuring operational excellence, and collaborating with cross-functional teams to deliver impactful marketing initiatives.  ---Key Responsibilities-

 - Manage end-to-end business on E-commerce & Q-commerce platforms (sales, profitability, operations).

develop plan, KPI and goals for the account and implement Go to Market strategy with cross functional teams (E-brand managers, supply chain)

- Drive revenue growth while optimizing contribution margins.

- Lead a team of operations executives to ensure smooth execution.

will manage promotions along with brands - make e-commerce portals partners in customer communication    

 - Monitor and improve key metrics such as fill rate, availability, and instock %    

- Resolve platform-level operational issues proactively.  - Analytics & Performance Management    

- Use data-driven insights to track and improve platform KPIs.    

- Conduct regular business reviews with platforms and internal stakeholders.    

- Forecast demand and align supply chain to minimize stock-outs.  - Cross-functional Collaboration    

- Work closely with the marketing team to plan and execute joint campaigns.    

- Partner with the category team to optimize assortment, pricing, and promotions.   

 - Coordinate with supply chain and finance teams for seamless execution.  ---Skills & Competencies

- Strong understanding of E-commerce & Q-commerce ecosystem (Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, etc.).  

- Proven ability to manage P&L and deliver business growth.  - Excellent analytical skills with proficiency in Excel, BI tools, and data interpretation.  

- Strong stakeholder management and negotiation skills.  - Ability to lead and motivate a team to achieve operational KPIs.  

- Effective communication and presentation skills.  - High ownership, agility, and problem-solving mindset.  ---Qualifications

- MBA or equivalent degree preferred.  

- 4–7 years of experience in E-commerce account management, category management, or sales operations.  

- Prior experience in FMCG, Beauty & Personal Care, or Consumer Goods is a plus.